Mark D. Shaffer

340 East Vine Street  � Murray, UT 84107 � e-mail: markshaffer969@gmail.com � 801-554-0520

 

Objective:  Seeking Desktop Support Managerial position in the IT field or related employment.

 

Certifications & Awards:

A+ Certification: October 2013

Net+ Certification:  October 2013

Microsoft MTA's in software and networks: December 2012

 

Knowledge, Skills & Qualifications:

Install, implement, manage, and support Windows 95/98/2000/XP/Vista and Windows 7

Extensive knowledge of Microsoft Word, Excel, PowerPoint, Access, and MS DOS.

Configure Bios and CMOS Settings

Install and configure motherboards, CPU and RAM

Install, test and troubleshoot peripherals including keyboard, mouse, printer, modem, and router.

Install and configure components in expansion bus slots.

Install partition and format hard drives.

Install and troubleshoot floppy, CD, and DVD drives.

Set up wired and wireless home and business networks with multiple PCs, router and printer.

Set up security log-in and monitor intruder efforts to access network.

Configure e-mail accounts to filter SPAM and scan incoming e-mails for viruses.

Demonstrated ability to provide excellent customer service in a variety of settings.

 

Employment:

Salt Lake Community College, Student                                                        July 2011 � October 2013

Full Time Student:  Studied Computer A+ and Networking+.  Obtained education about troubleshooting wired and wireless network connectivity, access to sharepoint and other internal sites, remote access services (smart cards to security issues), IPSEC site access, and password resets.  Resolve OS problems and update failures with Vista, XP and Windows 7, and Server 03/08.  Resolve Vista BitLocker encryption issues.  While also learning about assisting with access set-up on a Microsoft Corporate Network. 

 

Regence Blue Cross Blue Shield                                                                      September 2001 � July 2002

Data Entry for Major Medical:  Inputted claims while verifying that coding was correct, keyed in claims and consistently maintained between 90 and 100% QA.

 

Bank of America                                                                                                   July 1993 � September 1994

Remittance Processor and Data Management Control:  Processed payments that had been mailed in to the  bank, along with learned to manage the Data Management Control Office for the Remittence Department. Maintaining a close adherence to the rules outlined by the FDIC manual and processing the payments for final posting.  Coordinate responsibilities with, and work well with co-workers and supervisors.

 

Automotive Service Industry                                                                      June 1985 � July 1991

Assistant Service Manager, Service Advisor: Worked at several car dealerships in the Phoenix Metropolitan area. Responsibilities included customer satisfaction, adhering to strict quality control specifications, while also maintaining a 100% customer satisfaction index rating. Able to diagnose, test drive with the customer and technician and provide cost of repairs to customers while maintaining a 3.5 hour per repair order average.

 

Education:

Salt Lake Community College, Salt Lake City, UT

Computer Science/Associates of Pre-Engineering, November 2013 � Present: 

Computer Support Specialists A+, July 2012 �  October 2013:  Completed course work for A+ and Net + certifications.   Overall program performance at 98%.

Obtained my high school GED with a overall battery average above and in the 90% range.